My Ovazone Refund and Returns Policy
1. Mandatory Unboxing Video Requirement
To claim a refund or replacement for any missing, damaged, defective, or incorrect product, a clear, unedited, continuous video of opening/unboxing the package is MANDATORY.
The video must clearly show:
- The outer courier label and tracking details.
- The sealed packaging being opened for the first time.
- The damaged or incorrect product clearly visible.
Without a proper unboxing video, refund or replacement requests will strictly NOT be accepted.
2. Damaged, Defective, or Incorrect Products
If you receive a defective, wrong, or damaged item, please notify us within 3 days of delivery by emailing support@myovazone.com with your Order ID and the unboxing video. Once verified, we will issue a free replacement or process a full refund.
3. Size, Preference, or Change of Mind
All orders are shipped directly through our global supplier network. We do not offer returns, exchanges, or refunds for:
- Incorrect size selections made by the customer.
- Change of mind or personal preference issues.
Please refer carefully to the size guides and product descriptions before ordering.
4. Food, Beverages, & Hygiene Products
For health, safety, and hygiene reasons, opened food items, spices, liquids, beverages, and personal care products are strictly non-returnable unless received in a damaged or spoiled condition with unboxing video proof.
5. Undelivered Packages
If a package is returned due to an incorrect delivery address provided by the customer, or multiple failed delivery attempts by the courier, reshipping fees will apply.
6. Contact Us
For any questions or issues regarding your order, please reach out to our support team at:
- Email: support@myovazone.com
- Website: https://myovazone.com